Professional services
Expert Guidance for
Seamless Identity Solutions
Tailored support for your unique identity needs
Building Relationships, Cultivating Trust.
AuthenticID will forge a deep understanding of your business requirements, operating framework, and technical dependencies to ensure your ongoing success.
Technical Account Management Packages
Maximize your Identity Proofing investment with a Technical Account Manager (TAM).
At AuthenticID, we operate as a collaborative team and support one another to creatively resolve challenges.
As a customer advocate, the TAM develops a deep understanding of your business and technical requirements. They provide a concierge-like service, leveraging the most knowledgeable resources to accelerate response times. Whether in the form of vendor compliance and audit questionnaires, best practices, Request for Enhancement (RFEs), or bug fixes, TAM oversight ensures that you and your team receive an elevated level of service.
The TAM prepares tailored summary reports and conducts regular service reviews to ensure AuthenticID services meet your business requirements. The TAM also schedules regular status meetings to review open issues, confirming their business impact and assuring that the steps necessary for resolution are proceeding efficiently. These ongoing reviews highlight service trends and help to proactively address challenges.
The TAM monitors escalated issues to ensure that additional AuthenticID functions are engaged where appropriate, including Engineering, Product Management and Executive Management.
The TAM shares recommended best practices and provides consultative services to optimize AuthenticID performance in your use cases. As needed, the TAM coordinates with other AuthenticID resources to facilitate technical activities such as periodic health checks, demonstration of new product features, planning for product migrations, upgrades & patching. This includes providing day-to-day support to resources, such as Customer Support Engineers, for efficient resolution of your open cases.
As your customer advocate, the TAM will work with you to ensure your enhancement requests and use case requirements are documented, tracked, and shared with AuthenticID Product Management for their consideration in product roadmap planning. As a TAM customer, you will also receive special invitations to participate in roadmap reviews and early product release access programs and events, when available.
Transaction ID Review & Remediation
Investigates fraud attempts and recommends solutions to protect your business from high-volume attacks.
Fraudsters are constantly devising new methods for evading authentication processes and are sharing these tactics within the dark web community. It is the goal of our fraud forensic experts to put a halt to these attacks.
Our primary objective is to provide you with a thorough comprehension of the reasons behind incorrect user acceptances or rejections within the system. The analysts then relay their findings to determine the most effective adjustments to decisioning rules, with the goal of enhancing overall outcomes.
To effectively address client objectives, our analyst team will propose any needed changes to your decisioning engine rules. These changes will be specifically tailored to meet targeted KPIs or business goals, ensuring a precise alignment between objectives and expert recommendations.
- Analyze False Rejection Rates (FRR)
- Analyze False Acceptance Rates (FAR)
- Review suspected fraud/counterfeits
- Classify and identify ID tampering types and trends
- Report on which document ID types and issues are most affected
- Review algorithm scoring against set decisioning thresholds to determine necessary adjustments
Professional Service Tiers
AuthenticID’s professional services offers tiered packages with prepaid hours to support your identity verification initiatives. Each package provides a dedicated TAM who serves as your primary liaison, delivering personalized guidance, proactive service reviews, and strategic recommendations to optimize your use of AuthenticID’s solutions.
450 Pre-paid Hours
Ideal for organizations seeking foundational support, the Bronze package offers 450 prepaid hours of TAM services. This includes a dedicated TAM who provides essential guidance, regular service reviews, and assistance with technical inquiries to ensure smooth operation of AuthenticID solutions.
900 Pre-paid Hours
The Silver package doubles the support with 900 prepaid hours, catering to businesses requiring more comprehensive assistance. It encompasses all Bronze benefits, plus enhanced consultative services.
1,300 Pre-paid Hours
Designed for organizations with complex needs, the Gold package offers 1,350 prepaid hours. It builds upon Silver benefits by providing in-depth strategic planning.
1,850 Pre-paid Hours
The Platinum package delivers the highest level of support with 1,850 prepaid hours. It includes all Gold features, along with executive-level engagement to drive innovation and continuous improvement.
Tailored Deliverables for Your Success
A comprehensive suite of deliverables to support your business needs
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