Customer Support:
Your go-to portal for seamless support

Comprehensive Support, Just a Click Away.

Get the support you need with our convenient one-stop customer support portal. Simply sign up or login to get started.

Support Made Simple.

Visit our customer support portal to request assistance from our team, gain access to product documentation and more.

  • Support Tickets & Reporting
  • API Documentation
  • Release Notes
  • User Guides
  • Web & Mobile SDKs
  • System Status Checks
  • Notification Subscriptions

Need Additional Support?

Professional Service Packages

With a Technical Account Manager (TAM) package, you will get the most from your Identity Proofing investment with guidance and support based on proven best practices and experience. Learn More.

Our Transaction ID Review & Remediation service offers an investigation of ad hoc fraud attempts and proposed remedies to help protect your business against high-volume fraud attacks. Learn More

We offer upgraded premium support packages that provide 365 days a year support on a global scale, and access to our team by email, phone or through our portal. Ask your account manager for more details.